Process Design Eliminating Human Veto
流程設計取消人為否決
Operation & Monitoring
Risk Description
When an affected individual objects to an automated decision but finds that no one within the organization has the authority or channel to overturn it; due to unmitigated control gaps, frontline staff can only relay the system's determination, and the dispute never reaches substantive review, triggering compliance exposure and operational reputational costs.
Framework Mappings
EU AI ActArt.14
NIST AI 600-1Human-AI Configuration
NIST AI RMFGOVERN 3.2
ISO/IEC 42005影響評估流程
ISO/IEC 5338運作與監控
MIT AI Risk RepositoryDomain 5
Risk Treatment & Implementation Guidance
Establish a human-override mechanism ensuring someone with authority can reverse automated decisions; Design appeal channels with substantive review and a human re-review layer beyond the front line; Explicitly state appeal rights and paths for automated decisions